Android
Adventure Hunt is available on the Google Play store. Click the logo above to go directly to Adventure Hunt.
App Store
Adventure Hunt is available on the Apple App store. Click the logo above to go directly to Adventure Hunt.
Support
For any support issues please WhatsApp us on +34 666663451. Click the above image to open WhatsApp directly.
I haven´t received a confirmation email
This could be be caused by a couple of things.
First, check that it’s not caught up in spam or junk. We use office365 to send our emails, so this should be a very rare occurrence.
Second, perhaps the email you entered was slightly incorrect. Don´t worry, it’s still very easy to get started provided you recall the booking reference we provided at the time you placed your booking. If you know the reference, then simply follow the instructions at the top of this page. When you come to log in, just press next with any email address. After 3 attempts you will have the option to enter your name and a new email address. Please enter your name exactly as you did when placing the order.
If all of this fails, then send us a message on Whats app and we will investigate so that you can start your Adventure Hunt.
I have no Internet access on my phone. Can I do Adventure Hunt?
No. To do your Adventure Hunt it is essential to have a connection to the Internet. If you do not have access to a phone with Internet Access then you can request a refund.
My battery is flat, can I swap to another phone?
Yes, you can swap to another phone at any stage. Just log in on the new phone and you will be taken to the directions for your next clue.
Can I take a break?
Yes, you can pause any time you like. Adventure Hunt records your progress as you complete each clue. When you are ready to go again, just login and you will be taken to the directions for your next clue.
Are there hints available?
Yes, for most clues there is a hint available after your first incorrect attempt. The hint also appears after a set amount of time on each clue. Using a hint deducts 2 points from your score for that clue.
Can I skip a clue?
Yes. Just double tap the Next button and you will be moved on to the next clue.
My GPS is jumping around and slow to get a consistent position, what can I do?
On the directions page, you have an option navigate using Google Maps and then to confirm you have arrived and would like to solve the clue.
Generally GPS works fine on most phones. Its not quite as accurate as we´d like to believe though with variations between phones of around 10 meters being quite common. This is one of the reasons we only try to navigate you to approximately the correct location in the Adventure Hunt app.
One exception to navigation accuracy is google maps, which use additional information, such as what wifi signals can your phone detect and what strength are they, to determine your location. This is why, when the phone won´t provide our app with an accurate location that we suggest using google maps to navigate.
It is also common for phones from remote countries to take a lot longer to get a location fix. This is because it takes a phone some time to learn where to look for the satélites and the rescanning process is quite slow. The solution is just to leave any navigation program running for as long as possible, ideally with internet access, and your phone will learn its new surroundings and get faster fixes.
