If you have booked your Adventure Hunt using Booking.com, then you will need to complete a form so we can finish setting up your booking. Follow the instructions on the form to ensure you submit the correct details.  Click here to go to the form.

Detta kan bero på ett par olika saker.

Kontrollera först att den inte har hamnat i skräppost eller spam. Vi använder office365 för att skicka våra e-postmeddelanden, så detta bör vara en mycket sällsynt företeelse.

Second, perhaps the email you entered was slightly incorrect. Don´t worry, it’s still very easy to get started provided you recall the booking reference we provided at the time you placed your booking. If you know the reference, then simply follow the following steps.

• When you come to log in, just press next with any email address.
• After 3 attempts you will have the option to enter your name and a new email address.
• Please enter your name exactly as you did when placing the order.
• If this is all correct then you will be able to enter a new email address.

If all of this fails, then send us a message on Whats app (+34666663451) and we will investigate so that you can start your Adventure Hunt. We do not accept voice calls on this number, just messages.

Congratulations on receiving an Adventure Hunt as a gift. We hope you enjoy it!

It is really simple to get started on your Adventure Hunt and enjoy it. Start by installing the app, using the links above. Then, you can log into the app using the booking reference and email address on your certificate.

The app will provide a link to the start of your Adventure Hunt on the Directions page, which you can open in Maps.

If you run out of battery on your phone, you can simply log in on another phone and continue from where you left off.  If you require any support during your Adventure Hunt, please WhatsApp us (https://wa.me/34666663451).

While you are free to do your Adventure Hunt at any time, it’s best to plan to finish before it gets dark, as some clues are very difficult without daylight.

Vi hoppas att du kommer att trivas på din äventyrsjakt!

No.  To do your Adventure Hunt it is essential to have a connection to the Internet.  If you do not have access to a phone with Internet Access then you can request a refund. However, most modern phones now support an eSim, and these are available from many suppliers for only a few euros per month. Some sample providers are;

 Simyo (Spain)

Airlo (Portugal)

Ja, du kan byta till en annan telefon när som helst. Logga bara in på den nya telefonen så kommer du till anvisningarna för nästa ledtråd.

Ja, du kan pausa när du vill. Adventure Hunt registrerar dina framsteg när du slutför varje ledtråd. När du är redo igen är det bara att logga in så kommer du till anvisningarna för nästa ledtråd.

Ja, för de flesta ledtrådar finns det en ledtråd tillgänglig efter ditt första felaktiga försök. Ledtråden visas också efter en viss tid på varje ledtråd. Om du använder en ledtråd dras 2 poäng av från din poäng för den ledtråden.

Ja, det är det. Dubbelklicka bara på knappen Nästa så kommer du att gå vidare till nästa ledtråd.

On the directions page, you have an option navigate using Google Maps and then to confirm you have arrived and would like to solve the clue.

Generally GPS works fine on most phones. Its not quite as accurate as we´d like to believe though with variations between phones of around 10 meters being quite common. This is one of the reasons we only try to navigate you to approximately the correct location in the Adventure Hunt app.

One exception to navigation accuracy is google maps, which use additional information, such as what wifi signals can your phone detect and what strength are they, to determine your location. This is why, when the phone won´t provide our app with an accurate location that we suggest using google maps to navigate.

It is also common for phones from remote countries to take a lot longer to get a location fix. This is because it takes a phone some time to learn where to look for the satélites and the rescanning process is quite slow. The solution is just to leave any navigation program running for as long as possible, ideally with internet access, and your phone will learn its new surroundings and get faster fixes.

This question has a simple answer and a more complicated one.

The Short Answer

The short answer is that it depends on the device and the location – some phones get a GPS signal better than others, and there is a large range of accuracy, while narrow streets and high buildings also impact the accuracy and speed that we get a reading. The longer answer is below, if you´d really like to understand how all of this works.

The long answer

Our app – like all others that use location – simply asks the phone to give it the current position. We start the “Get location” service and then subscribe to updates. We are able to tell the phone a few key things, like how accurate we´d like etc.

What we then get back is pretty much down to the phone. We record all of the GPS recordings that are sent to our app so that we can resolve any issues and improve things. One important thing this has shown us is that phones vary by up to 10m or so. We regularly see that phones are reporting people as walking through buildings, which we can be fairly sure isn´t actually happening! This is the main reason we say “You have arrived” when you are within 10-15m, to avoid some people passing by a location without ever arriving.

Apps like Google Maps do a lot of processing on the location your phone reports – when you are walking they modify your location to where they think you are most likely to actually be, and the same when you are driving. Because with Adventure Hunt you are exploring areas, we can´t really do that, so we have to rely on the location we are given.

Taking all of this into account, we try to ensure we give directions that get you to the right location even when the GPS isn´t perfect. We want you to be walking around with your head up, enjoying your surroundings rather than watching a dot on your phone. the GPS is a guide rather than.

But when you get stuck finding a location, there is a directions help option which allows you to jump out of the app to Google maps and move to the location. There is also an option to “I have arrived” even when the app thinks you are further away than the required distance. You are never left “stuck”, unable to progress.

We hope that helps explain it. Please don´t take this as excuse or an attempt to blame a device – we fully acknowledge that getting groups to the desired location is 100% our job. This is just a bit more of a detailed explanation of what all is going on.