Adventure Hunt – Privacy Policy

¿Quiénes somos?

Adventure Hunt SL is the ‘Controller’ of the personal data you provide to us, as we make decisions on what information we hold and what we do with it.

Our contact details are: info@adventure-hunt.com

We have appointed a Data Protection Officer (DPO) to ensure we manage information and information security in the best way, and in line with data privacy laws.

The DPO can be reached at: info@adventure-hunt.com

Lo que necesitamos

We collect basic personal data from you and only when required. Depending on the nature of the interaction with you, this may include some or all of the following: your name, mobile phone number and email address.

Adventure Hunt uses location-based information to guide you around an Adventure Hunt. This information is not stored or shared.

Recopilamos sus respuestas a las preguntas y acertijos, pero éstas no contienen ninguna información personal.

Por qué lo necesitamos

We require this basic personal information in order to deliver the service you have paid us to provide.

Your phone number and email address are used to create login details so that you can access the Adventure Hunt you have paid for.

Qué hacemos con él

All the personal data we collect is processed automatically to create login details for you.

This information is located (hosted) on servers within the European Union. No third parties have access to your personal data unless the law allows them to do so.

Payment details are processed securely by Stripe. Adventure Hunt does not receive or store customers’ card details.

Cómo lo protegemos

Reconocemos sus derechos en relación con esta información y tomamos todas las medidas posibles para respetar estos derechos y proteger sus datos personales.

Cuánto tiempo conservamos sus datos

We will retain your information for not more than 12 months in order to handle any outstanding or future inquiries. After this time, it will be destroyed.

Dónde enviamos sus datos

Los comentarios de los visitantes pueden ser revisados a través de un servicio automático de detección de spam.

Contenido incrustado de otros sitios web

Articles on this site may include embedded content, such as videos, images and articles.

Embedded content from other websites behaves in the same way as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.

Galletas

Si deja un comentario en nuestro sitio, puede optar por guardar su nombre, dirección de correo electrónico y sitio web en cookies. Esto es para su comodidad, para que no tenga que volver a rellenar sus datos cuando deje otro comentario. Estas cookies durarán un año.

Si visita nuestra página de inicio de sesión, estableceremos una cookie temporal para determinar si su navegador acepta cookies. Esta cookie no contiene datos personales y se descarta cuando usted cierra su navegador.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year.

If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Reembolsos

All reasonable requests for refunds will be honoured provided they are submitted before commencing the Adventure Hunt.

Refund requests after this time will only be considered in exceptional cases.

Please email info@adventure-hunt.com outlining the reasons why a refund is being requested.

Sus derechos

You have a number of rights over your personal information, including:

• Derecho a acceder a los datos que tenemos sobre usted.

• Derecho a rectificar o actualizar estos datos.

• Derecho a la supresión de los datos, una vez finalizado el presente contrato, y dentro del plazo de conservación establecido, salvo renovación.

• Derecho a informarnos si cree que sus datos se están utilizando de forma inadecuada.

• Derecho a recibir un archivo descargado de la información personal que conservamos.

• If we are making automated decisions based on your information, or profiling you, you have the right to have an employee of Adventure Hunt SL conduct a review.

• Si solicita que dejemos de utilizar sus datos, esto puede impedirnos prestarle los servicios contratados.

• If you wish to raise a complaint about how we have handled your personal data, you can contact us to have the matter investigated. Please email info@adventure-hunt.com.

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can make a complaint to the relevant data protection authority.